Refund Policy

Last updated: 22 October 2026

Each QUANTUM AURA poster is unique digital content created for your order immediately after payment. Payments are processed by our reseller Paddle.com, which issues all refunds.

You get a full refund if

• your poster was not delivered within 24 hours of payment and we could not deliver it after you contacted us;
• the file is damaged or the printed name differs from what you entered, and we cannot fix it within 3 days;
• you were charged more than once for the same order.

Other cases

Because the poster is personalised and delivered instantly, by placing an order you request immediate delivery and acknowledge that, once the poster has been delivered, you lose the statutory right of withdrawal where the law allows this for digital content. We still consider other refund requests made within 14 days of purchase in good faith, case by case. This does not affect any rights you have under mandatory consumer law.

How to request a refund

Write to support@quantumaura.art within 14 days of purchase with your order link or edition number, or contact Paddle via the link in your receipt e-mail or at paddle.net. Approved refunds are returned to the original payment method by Paddle. After a refund, the poster’s verification page is deactivated.